Returns

Return & Refund Policy

Last Updated: 02/26/2026

Thank you for shopping with Sunnah Supplements. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Item must be unused and in the same condition you received it
  • Item must be in original packaging
  • Proof of purchase (order number or receipt) is required
  • Item must not be marked as final sale

We reserve the right to refuse returns that do not meet these conditions

 

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable digital products
  • Personal care items (if opened)
  • Final sale or clearance items

If you are unsure whether your item qualifies, please contact us before sending it back.

 

3. How to Start a Return

To initiate a return, please email us at:

📧 admin@sunnahsupplements.shop

Include:

  • Your full name
  • Order number
  • Reason for return
  • Photos (if item is damaged or defective)

We will respond within 1–2 business days with return instructions.

Do not send items back without receiving confirmation from us first.

 

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping method.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery
  • Provide photos of the product and packaging

We will replace the item or issue a full refund at no additional cost.

 

6. Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection
  • Approved refunds are processed within 5–10 business days
  • Refunds are issued to your original payment method

Please note: Your bank or card provider may take additional time to post the refund.

 

7. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at admin@sunnahsupplements.shop.

 

8. Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped.

After shipment, orders cannot be canceled and must go through the return process.

 

9. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still have not received it, please contact us at admin@sunnahsupplements.shop.

 

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Sunnah Supplements
Email: admin@sunnahsupplements.shop